Who operates CloseComplete
CloseComplete is a service operated by Nevill Enterprises LLC. References to “CloseComplete,” “we,” “us,” or “our” in this policy refer to Nevill Enterprises LLC operating the CloseComplete service.
Information we collect
We may collect account and business details, names, email addresses, mobile phone numbers, location and employee records, checklist responses, timestamps, notes, photographs or other task evidence, notification preferences, billing status, and technical information needed to operate and secure the service.
How we use information
We use information to provide and maintain CloseComplete; authenticate users; create company workspaces; process opening and closing checklists; store task evidence; deliver requested alerts and summaries; provide customer support; administer subscriptions; prevent misuse; improve reliability; and comply with legal obligations.
SMS consent and mobile information
CloseComplete sends operational text messages only to owners, managers, or other notification recipients who affirmatively opt in. A recipient opts in by entering a mobile number in the CloseComplete Roles & Notifications settings, selecting the alerts they want to receive, and separately confirming consent to receive recurring operational text messages. The consent choice is optional, is not preselected, and is not a condition of purchasing CloseComplete. Our complete public opt-in disclosure is available on the CloseComplete SMS Program page.
Messages may include immediate critical-task alerts, missed-submission alerts, daily opening or closing summaries, and secure dashboard links. Message frequency varies based on the recipient’s selected preferences and business activity. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. CloseComplete may disclose mobile information to telecommunications carriers and messaging service providers solely as necessary to transmit and support the messages a recipient requested.
Reply STOP to cancel messages or HELP for assistance. You may also disable notifications in your CloseComplete account. Opting out of texts does not prevent you from using the rest of the service.
How information may be shared
We may disclose information to vendors that provide hosting, storage, payment processing, messaging, security, analytics, or customer-support services under appropriate restrictions. We may also disclose information when required by law, to protect rights or safety, during a business transaction, or at the direction of the business account that controls the workspace. We do not sell personal information.
Business accounts and employee data
The restaurant, bar, or other organization that creates a CloseComplete workspace controls the operational records submitted through that workspace. Employees should direct questions about their records to their employer. Account administrators may view, manage, retain, export, or delete records as permitted by the service.
Retention and security
We retain information for as long as reasonably necessary to provide the service, maintain legitimate business records, resolve disputes, and meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.
Your choices
You may update account details and notification preferences through CloseComplete. You may request access, correction, or deletion of eligible personal information through the account’s support channel. Certain records may be retained when legally required or needed for legitimate business purposes.
Policy updates
We may revise this policy as CloseComplete changes. The effective date above identifies the current version. Material changes will be communicated through the service when appropriate.
Contact
CloseComplete is operated by Nevill Enterprises LLC. For privacy questions, data requests, or assistance with this policy, email casey@marginandmenu.com.
For SMS assistance, reply HELP to a CloseComplete message or email the address above. To stop text messages, reply STOP.